The Zambia Information and
Communications Technology Authority (ZICTA) has penalized
all the three (3) Mobile Network Operators (MNOs) for failing
to adhere to the Quality of Service parameters as outlined in
the Quality of Service Guidelines during the fourth quarter of
2017 and first quarter of 2018 respectively.
According a press statement released today, the three Mobile Phone Operators, Airtel Networks Zambia
Plc, MTN (Zambia) Limited and ZAMTEL Limited have been
fined a total of K12, 600,000.00 for failing to meet some of
the set parameters on quality of service which collectively
include Call Set Up Success Rate, Mean Opinion Score,
Successful SMS Rate, SMS Delivery Time and HTTP Success
log-ins, HTTP Success Rate as well as HTTP Down Rates 2G
and 3G.
The Authority has fined MTN (Zambia) Limited a total of
K3,600,000.00 for failing to meet the set parameters on
Mean Opinion Score, HTI'P Successful Internet Logins and
Successful SMS Rate for both quarters.
Airtel Networks Zambia Plc has been fined a total of
K4,200,000.00 for failing to meet the set parameters on Call
Drop Rate, Mean Opinion Score, H'ITP Success Internet Log-
ins and Successful SMS Rate for quarter four of 2017, as well
as Mean Opinion Score, HTTP Success Internet login-ins and
Success SMS Rate for quarter one of 2018.
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